Why Haringey Residents Trust Haringey Florist

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19.99

Returns, Refunds & Complaints for Haringey Florist

Our Commitment to Fresh Flowers in Haringey

Haringey Florist is proud to serve the local community with fresh, beautiful blooms for every occasion. Our reputation as a trusted local florist for households and businesses in Haringey is built on our commitment to quality and customer satisfaction. We guarantee that our flowers are fresh on arrival and handled with the utmost care from our store to your door.

Freshness Guarantee and Window

We stand firmly behind our Fresh Flowers Guarantee for every bouquet delivered in Haringey. Our arrangements are created using blooms sourced daily, ensuring they reach you in peak condition. We guarantee your flowers will look fresh and vibrant for a minimum of 5 days from the date of delivery, provided our simple care instructions are followed. If you experience any issues with the freshness of your flowers within this window, we are here to help make it right.

Damaged-on-Arrival Policy

We take special care so that your order arrives in perfect condition. However, should your flowers or floral arrangements arrive damaged due to transit, please notify us within 24 hours of receipt. You can reach out by visiting our store or using the contact form on our website. To help us process your query swiftly, please retain your order and provide a clear description of the issue, including any photographs of the damage if possible.

Refund and Replacement Options

Your satisfaction is our priority. If your order is damaged on arrival or does not meet our freshness standard within the initial 5-day period:

  • We will provide you with a full refund or replacement bouquet, according to your preference.
  • For refunds, please allow up to 5 working days for the amount to be processed back to your original payment method.
  • Replacement deliveries are prioritised and typically arrive within the next available delivery slot.

Requests for refunds or replacements beyond the freshness guarantee window will be handled on a case-by-case basis. We encourage you to contact us promptly with any concerns for the best possible resolution.

Complaints Procedure

At Haringey Florist, we value your feedback and see it as an opportunity to continually improve our service. If you have a complaint regarding your flowers, an order experience, or any other aspect of our service, please follow these simple steps:

  1. Contact us via the website contact form or visit our store in person.
  2. Please provide your order details, the nature of your complaint, and any supporting images if applicable.
  3. Our customer support team will acknowledge your complaint within 24 hours (Monday to Saturday).
  4. We will investigate and aim to resolve all complaints within 3 working days, keeping you informed at every stage.

Every effort is made to ensure our customers are delighted with both our flowers and our service. Your satisfaction is central to what we do as Haringey's trusted florist.

Serving the Haringey Community

Haringey Florist has been a reliable part of the local community for years, delivering floral excellence to homes, offices, and businesses nearby. Our personalised approach, fast local delivery, and commitment to fresh flowers set us apart. Thank you for choosing us – we’re here to help with any queries, returns, or feedback.

If you require more information about our Returns, Refunds & Complaints process, please do not hesitate to get in touch or visit us in-store. We look forward to serving you with the freshest flowers in Haringey.

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Company name: Haringey Florist
Opening Hours: Monday to Sunday, 00:00-24:00
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E-mail: [email protected]
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Description: Learn about our returns, refunds, and complaints policy at Haringey Florist. We guarantee fresh flowers, rapid response to damaged orders, and local service for Haringey homes & businesses.
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